1. General Refund Terms

Due to the nature of digital assets, financial information, online consulting, and electronic services provided on UDX Exchange, all transactions and purchases made for digital services are generally non-refundable once delivered or accessed.

2. Eligibility for Refund

A refund request may be considered under the following limited circumstances:

• Duplicate Charges: If you were accidentally charged twice for the same service or subscription due to a payment gateway error.
• Non-Delivery of Service: If you purchased a premium digital product or service and did not receive access within 48 hours of payment.
• Technical Failure: If a technical issue originating from our platform prevents you from using the paid service and our team is unable to resolve it within 7 business days.

3. Non-Refundable Items & Services

Refunds will NOT be issued in the following scenarios:

• Losses incurred from market trading, cryptocurrency investments, or financial decisions based on content published on our platform.
• Services or digital content that have already been fully delivered, downloaded, or consumed.
• Requests submitted after 14 days from the date of transaction.

4. How to Request a Refund

If you meet the eligibility criteria for a refund, please contact our support team with your payment transaction details:

• Parent Entity: Unydox Enterprise
• Platform: UDX Exchange
• Support Email: support@unydox.in
• WhatsApp Support: +91 7983960528
• Required Details: Full Name, Transaction ID, Date of Purchase, and Reason for Refund.

5. Processing Time

Once your refund request is received and verified, we will notify you via email regarding the approval or rejection of your claim. If approved, the refund will be processed to your original payment method within 5 to 7 business days.